FAQS

1. When will I receive my item after payment?
From the time you place your order to the day you receive your item/s, you're looking at about 3~15 days (luxury dresses16~25 days) for production, and around 3~6 days for shipping.

That means: Estimated Arrival Time = Production Time + Shipping Time

1) Production Time 

No matter you choose the standard size or custom made, generally, it takes about 3~15 days to tailor a dress. Different styles different time, you may check the specific production/tailoring times on each product's page.  

Each luxury dress or high-price dress is handmade needle by needle, thread by thread, so it usually takes about 16~25 days to produce a luxury dress or high-price dress. It is really worth waiting, you will like it.  

Every dress is made-to-order, so the turnaround time is the same, whether you order a standard size dress or a made-to-measure dress.

We will let you know if there is some delay. If it is urgent, please contact us. 

2) Shipping Time
Shipping Time depends on the shipping method you choose. We have two shipping methods DHL and ePacket. ePacket costs less, but takes a bit longer than DHL.  
Generally the dresses will be shipped out by DHL, and it takes about 3~7 days to arrive. DHL is safe and fast, Please don’t worry.
Some countries can choose ePacket, which takes about 7~15 days to arrive. ePacket has weight restriction of 2KG. 
If you want other shipping methods, please tell us.  

2. Please note: All the dresses do NOT include any accessories, such as wedding veil, gloves, shawl, crown, etc.

3. Except for retail, all the items are also for wholesale, the more the cheaper. Please contact us if you want to buy in bulk.

4. If you need information before you buy, you can start a Live Chat with our online sales. If you have any questions, please feel free contact us, our mailbox is sophia@luxuryfad.com or you can choose WhatsApp, Messenger, Skype or Wechat on the right of the page for contact.