Returns & Exchanges

Return policy  

Customer satisfaction is very important to us. If there are any problems with our items, please do contact us first. We are always at your service.
 

Luxuryfad will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please contact us first after receiving the dress. 
 

1. For All Standard Size Dresses

Luxuryfad issue a full refund of the cost of the returned product if you are not 100% satisfied with your order. Sounds great, right? The return must be initiated within 10 days upon receiving the dress.
 

Shipping, return shipping fee & any rush fees will not be refunded. To receive a full refund of the cost of the returned product, the item must be returned in its original condition within 10 days of its arrival to you. The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached. We cannot process the return of any items that do not adhere to this return policy.
 

You will receive a full refund of the cost of the returned product, minus the original cost of shipping or any rush fees, when we receive the order back in our factory and process it. If free shipping promotion was applied to your order, the shipping cost will be still deducted from the issued refund. Please note your bank may take additional days to process the refund on their end.
 

As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention and we will not accept the return, either.
 

2. For All Customized Orders

Customized items (either in custom color, custom size or custom style) orders are made according to your requirements. It means that nobody else can fit or accept the item. Because of this, we can not accept any returns on customized orders. Customized orders cannot be returned for any reason. Customized orders are final sale. So sorry, love! Make sure you triple check all your measurements and color choice!

If it is a little tight or loose after you try on the dress, you can go to the local tailors for help because we have left a space about 2~5cm for modifying in the side seam of the dress.

 

3. Exchange Policy

We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. We can accept the “return and reorder” once only. Please do recheck the color, size, etc for the new order and email us if you need any help.

Prior promotional pricing or discounts used when the original order was placed will not be honored for a new order.

 

4. Order Changes and Cancellations

Our order and shipping systems are designed to send orders quickly and efficiently. It is important to note that most our dresses are made to order. The tailoring process begins as soon as an order has been placed.
 

In the event that you would like to cancel or make changes to your order, please let us know within 24 hours upon placing your order. If you would like to make any changes to your order, please contact us with your requests. Please note that corresponding fees will be charged based on the changes you request.
 

For cancellations, please refer to our cancellation policy below for details:

·Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. 
·Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 70% of the product purchase price.
·Once the order was over 72 hours, cancellation is not allowed.

 

Please note: The Paypal transaction service charge (often 4% total amount) is needed to be deduced from the refund.

 

Thank you for your interest in LUXURYFAD. We are flattered that you are considering us for your special day! If you have any further questions, please get in touch. We are happy to help!